Reference

Terms and Conditions That Govern Your uj55 Account

These terms set out what you agree to when you open and use an account on uj55, including how deposits via bKash, Nagad, and Rocket are handled and what conduct is expected.

bKash, Nagad, Rocket coveredEligibility depends on local lawAccount rules apply from registrationWe may update terms with noticeContact support for any dispute
uj55 Terms and Conditions That Govern Your uj55 Account
CONTACT PATHS OPEN

How to Reach Us About These Terms

If something in these terms is unclear, or you want to dispute a decision made under them, our support team is the right place to start. You can raise a query by live chat, email, or through the in-app help section on your mobile browser. We aim to acknowledge all term-related queries within one business day and provide a full response as quickly as the investigation allows.

Team online

Live Chat

Open the chat widget from your account dashboard on any device. It connects you directly to the support team for term-related queries and account concerns.

Email Support

Send a detailed message to our support address. Include your account reference and the specific clause or transaction you are querying for a faster resolution.

In-App Help

From your mobile browser session, tap the Help section inside your account. You can submit a written request and track its status without switching apps.

HOW WE HANDLE THIS

Account Security and Term Enforcement at uj55

We enforce these terms consistently and keep a record of all account activity — deposits, withdrawals, session data, and support exchanges — so that any dispute can be reviewed against a clear audit trail. Your account data is held securely and is not shared with third parties except where required by the rules governing our platform operations. If you believe a term has been applied incorrectly to your account, you have the right to request a formal review by contacting support with your account reference.

Account Data Retention

We retain your account records, including bKash and Nagad transaction history, for as long as required under our platform rules and applicable operational standards.

Security Practices

Account access is protected by OTP verification on login and session monitoring across mobile and desktop. Suspicious access triggers an automatic account hold pending review.

Dispute Rights

You can request a formal review of any decision made under these terms. Submit your request via live chat or email with your account reference and the transaction in question.

Term Change Notice

When we update these terms, we post the revised version on this page and note the effective date. Continued account use after that date constitutes acceptance of the changes.

Common Questions About uj55 Terms and Conditions

These are the questions we receive most often about how our terms apply to accounts, payments, and eligibility. If your question is not covered here, contact support directly.

Yes. Every transaction through bKash, Nagad, or Rocket is subject to these terms. Wallet transfers that breach account rules may be withheld pending a review by our team.

We can suspend or close an account if the terms are breached — for example, duplicate accounts or misuse of another person's wallet credentials. You can contact support to request a review.

Access depends on your local law and whether your region is supported. If you connect from a restricted region, your account may be limited. Check your eligibility before depositing.

We update this page and note the effective date whenever terms change. If you continue using your account after the change date, that counts as acceptance of the revised terms.

Raise a dispute through live chat or email with your account reference and the relevant transaction or session detail. Our team will review and respond within one business day.

Rocket withdrawals follow the same account verification requirements as bKash and Nagad. Withdrawals are processed once identity checks are complete and no term breaches are flagged.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.